Better Client Service: A Commitment to Innovation and Expertise
When it comes to home technology integration, the quality of service you receive can make all the difference. At Premiere Systems, we pride ourselves on providing an exceptional client experience, driven by two key elements: close relationships with leading technology manufacturers like Lutron and a dedicated client service team that stays ahead of the curve by attending industry summits focused on best practices.
Strong Manufacturer Partnerships
One of the pillars of our superior service is our close collaboration with top-tier technology manufacturers, including Lutron. By working directly with these industry leaders, we ensure that our clients receive access to cutting-edge products, innovative solutions, and the highest quality systems available. Our direct connections allow us to stay updated on new features, updates, and product advancements, meaning we can offer the most relevant and reliable solutions tailored to each client's needs.
In light of our strong relationship with Lutron, we recently were honored to be named a Black Diamond Dealer, an award that we share with the team at Lutron for creating some of the best and most consistent high-quality installations for our clients. After all, our partnerships align around the fact that we want to create the best possible client experience, and Lutron’s dedicated team helped make that possible.
A Client Service Team That Leads the Industry
Another factor that sets Premiere Systems apart is our client service team’s commitment to excellence. Our team doesn’t just work on installations; they actively attend industry summits and workshops that focus on the latest best practices in home technology integration. By participating in these events, we ensure that our team is always equipped with the latest knowledge, strategies, and insights, providing our clients with the most efficient, effective, and forward-thinking solutions available.
Regarding the most recent summit, the Guild Integrators’ Client Service Summit, Principal Russ Radke says that “the collective knowledge, experience and desire to improve from the employees of the 15 Guild companies that attended the Client Experience Summit was impressive. The trust and transparency between the Guild companies promotes the environment that allows for the sharing of information and best practices at a whole different level.”
Takeaways from the Client Service Summit - Courtesy of Service Technician Aaron Nesbitt
Practices for giving best the best customer experience
Listening to understand customer needs fully
Personalizing interactions to make customer feel valued and heard
Following up after service visits to ensure satifaction
Improving response times and resolution rate
Setting clear expectations for response times
Communication between departments for faster issue resolution
Communicating within the company to de-escalate tense situations
The Premiere Experience
At Premiere Systems, we understand that every home is unique, and every client’s needs are different. Our strong relationships with top manufacturers and ongoing education for our client service team allow us to offer personalized solutions that seamlessly integrate into your home, ensuring ease of use, efficiency, and long-term satisfaction.
John Porcelli, Service Coordinator at Premiere Systems, also attended the Guild’s Client Service Summit. He mentions that “this was a great experience seeing how other companies work on providing a higher level of customer service. I feel communication is a big take away from this forum. Not just from the company to client but within the company. The stronger we are with communication the better the outcome to homeowner. Thank you for this great opportunity.”
When you choose Premiere Systems, you're not just getting a service—you're gaining a partner who is committed to delivering the best in home technology with an unwavering focus on client satisfaction.
